Refund policy
Staffordshire Bull Terrier 1935® - Return & Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@sbt1935.com or in the Live-chat. Please note that returns will need to be sent to the following address:
- Name: Staffordshire Bull Terrier 1935® (3PL)
- Street: Norsbacken 11
- Zipcode: 181 30
- City: Lidingö
- Country: Sweden
- Note: Always write "PRODUCT RETURN" on the package and add original tracking number e.g. LA123456789SE on the package.
If your return is accepted it is just to send us the package. For Swedish customers, we will send out a return shipping label. Note: Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@sbt1935.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as personalized nametags), and care goods (such as Eardrops, Paw Creams). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to call us and we will discuss the best way to change product or size.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@sbt1935.com.
Contact
Should you have any questions about our Return & Refund Policy, please call +46 76 316 1227 or email us at info@sbt1935.com or use the chat.
